| Name of Complainant | |
| Date of Complaint | February 22, 2021 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
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I want to file a complaint against Amazon. They delivered me a order on 16th of February 2021 which was ordered through my prime account (paid membership account ) on 15 th of February and there is a guaranteed delivery for next day as they fulfilled there guarantee and delivered me the product on time. But then I ask to the delivery agent that may I check the order before delivery he told me that first I have to pay then only I can take the order he said it is a company policy then I have paid and take the order and came inside to my house and told the delivery agent to wait while I am checking this I opened the packaging box and saw my item was missing i immediately went to the door but the delivery agent was gone and then I tried to call him but he didn’t receive my call and then I contact to Amazon customer service and raise a complaint and the executive told me wait for 5 days we have to do a investigation when I am paying 1000 rs every year to Amazon for there prime service in which they guarantee us next day deliveries then for which purpose I have to wait for 5 days after giving the money and specially for the mistake of there system why should I bother. I attached the invoice regarding to my order.
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