Name of Complainant	Varun Soni
Date of Complaint	May 19, 2019
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Text of Complaint by Varun Soni:

Hello sir,

Greetings of the Day

 

I have taken a New Broadband Connection for this I have made an online Payment on 16/05/2019. Broadband setup was done on 18/05/2019 by 12.35pm.

MY plans Details is

Monthly Rental @349, Unlimited Data, @8Mbps

I had Paid Rs 1235 for this plan for 3 months

 

I am not able to such speed on system. Now maximum Download Speed is 1.05mbps Only.

So, I complained About it.

 

Customer Representative and Technicians are saying That, what this 8mbps speed is only Browsing Speed, not Downloading.

While I was taking That connection, I clearly told them for this concern, that I only taking this connection for downloading purpose.

And There is no discloser of facts on their plan description about this.

 

Sir, speed includes both, Downloading and Browsing. why I am not getting it.

Technician said that in Fiber connection you will receive same speed for downloading and browsing but they given me a Copper wire connection. They also didn’t Disclosed on their Site about it.

 

They are forcing to check Connection speed on “ www.Speedtest.net”  , WHEN we check speed, they’re then the output result show a Download Speed and Upload speed

There Is nothing Mentioned like Browsing SPEED

 

I want CLAIM Companion for this Fraud. I ask to them cancel my connection, they said it will take 45 days to refund my amount and deduct the use of it. I demand my Refund within 24hrs of my Installation of this connection. They are not giving the details about my refund, what exact amount I will receive.

 

I have no more money to spend, I want to take another connection. Please help

Image Uploaded by Varun Soni: