| Name of Complainant | |
| Date of Complaint | August 14, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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I received a couple of messages from Airtel to my mobile number stating my current pack is expiring on 9th August and was informed to do a recharge now WITHOUT LOSING THE CURRENT PACK validity. As suggested, I recharged my number on the same day i.e, 7th August 2020. Today, when I checked my pack details in the thanks app it showed the validity as 80days instead of 84days. Which means the pack was activated on the day of recharge. So, I made a phone call to 121 and spoke to him. He was so rude and replied I don’t know , don’t ask me in native language. So, I asked to transfer the call to the supervisor. He(airtel representative) directly said that, supervisor is busy without even checking. So I said I’ll raise a complaint. He replied ok. Is this the proper way to respond to a customer as a representative? And also I would like to know why the pack validity is 80 days?
Please refer below screenshots for the same.
Image Uploaded by Durga Prasad: