Misguided Offer and Misguided customer agent

Name of Complainant ANAND SHAJAN
Date of ComplaintNovember 26, 2018
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by ANAND SHAJAN:

I am using airtel app for my offer queries. I was misguided by an offer in the airtel app. It showed Rs 558 = All India Unlimited calls including Roaming along with 3GB/day+Extra 5GB data. But I had only credited daily 3GB data. When i asked their Customer agent they misguided me by giving wrong information that they have showed their Terms and conditions of the offer in the app itself. But i couldn’t find any. I have call refference number. When i asked to register my complaint, they ignored it. Customer care agent name Elvin, Senior agent.

Ref id:21126309218

Customer Care senior: Elvin

Image Uploaded by ANAND SHAJAN:

Misguided Offer and Misguided customer agent

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