Name of Complainant	Gaurav
Date of Complaint	August 7, 2023
Name(s) of companies complained against	Realme
Category of complaint	Miscellaneous
Permanent link of complaint	Right click to copy link
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I’ve been using my Realme air buds pro for a few months now and recently encountered an issue with the case. I visited ESC-RV SOLUTIONS.PVT.LTD. service center, which is owned by director Mr. Adish Jain, but unfortunately, it was a terrible experience. The staff was unprofessional and treated me poorly. They initially refused to register my complaint, but after 20 minutes of arguing, they finally did so. However, they claimed that my buds couldn’t be repaired due to another issue, and to my dismay, they had destroyed them. This resulted in a financial loss for me, and they continued to be uncooperative for 30 minutes, even resorting to making me stand while they talked to me.
Despite my politeness and request for a complaint ticket, they ignored me and showed no interest in addressing my concerns. I urge Realme to review their CCTV footage from 5.30 pm to 6.40 pm to validate my claims and also see in this duration how other customers are treated. Realme people are joining hands and saying sorry to other customers as well and continue to misbehave with others. It’s unacceptable for a company to allow such unprofessional behavior from its service center. The senior staff member was particularly awful, lacking the courage to interact with customers.
I strongly suggest that Realme takes action to remove such an unprofessional individual from their service center. It was a disappointing and negative experience for me, and it’s a shame that Realme allows this type of behavior to occur.
Note: I don’t mind if my goods are replaced or not, but such behavior shouldn’t be expected from a reputable firm like yours. Take some steps. The personnel used a loud voice, took my chair, and began conversing with the individual.

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