| Name of Complainant | |
| Date of Complaint | May 13, 2023 |
| Name(s) of companies complained against | Meta |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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My Meta Quest 2 came defective and I bought it new from a local legitimate business, the business the told to to Email Meta support about the issue, Meta then said they could replace it but with a refurbished model which makes no sense since I bought it new, it has manufacturer warranty no matter what but they said since I bought from a third party and not their website they won’t give me a new one instead only a refurbished while I bought it full price and used it one day then notice it was faulty, this is customer abuse.
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