| Name of Complainant | |
| Date of Complaint | May 4, 2023 |
| Name(s) of companies complained against | Meesho |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I placed 3 orders from Meesho online shopping app and used COD(Cash on Delivery) payment method. The details of the orders are :
1)Women Brown Jeans cost ₹786
2) Women White Jeans cost ₹786
3) Polyester Blend top cost ₹201
All the orders were placed on 27 April n received on 1st May, when I received those orders, I figured out that the sizes r not same as mentioned so I initiated a return request on 1st May i.e. the same day I received those products ASAP. When I tried logging in the Meesho shopping App in the evening the App showed User verification failed error which means that my account is blocked. I tried calling their customer care executive to get the information regarding my pickup and refund but they are telling me that even though I give the product to the pickup boy my refund will not be initiated. I just want to return their product and get my refund. This is such a fraud as they claim that they’ll take back the order if the product is not up to the mark n now that the user is trying to return it they have blocked the user. This is mentally exhausting process as well. I just want my refund and I am not sure if I should give the pickup boy these product or not , he will come to pick up today considering that fact that my refund will not be initiated. Please help me ASAP regarding this issue.
Hello Harshita, we are sorry to know that you are unable to operate your account. We apologize for the inconvenience caused. We had already escalated this issue to our team and an update has been shared via email under the ticket number 683023927454. We request you to check the resolution in the same ticket.