| Name of Complainant | |
| Date of Complaint | December 6, 2020 |
| Name(s) of companies complained against | Make my trip |
| Category of complaint | Airlines |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Hi Sir/ Maa’m,
I had booked two domestic flights using Makemytrip. I had two flight, indigo and spice jet, both of them was supposed to fly in the month of April. Due to covid flight didn’t operate.
Spice jet and Indigo sent me mail they have refunded money From the month of April till present they haven’t refunded my money. It’s not even visible in the wallet.Supreme court made a rule to refund money.
Apart from taking ownership of my money they have made sure no one call them regarding this. These three number doesn’t work and that is there is complain number
- 1-800-102 8747 – All Major operators.
- 1-800-120 2508 – All Major operators.
- 1-800-11 8747 – From MTNL/BSNL phones
I tried a workaround and called their international flight operator. SO that they can transfer my call to customer care there also they are making fool of the customer. Their application and website auto-generate templates to such queries. I am shocked how such a big company is making fool of people and owning their money and dictating them on how to use it. WHen the actual flight operator company, ie spice jet, and indigo sent me mail they have refunded my money.
There is no money sent in the wallet. They want me to book another flight by my name bey feb21. How can they dictate where I can use minemoney. I don’t have any plan of going
I need to book a flight for my parents urgently. I cant book flights for them with my own money. PLus cant contact them through any mode app, website call.
Please take action against such company who take advantage of a customer.
Image Uploaded by Saman Akhtar:
