Name of Complainant	Dinesh
Date of Complaint	February 16, 2018
Name(s) of companies complained against	Makemytrip.com
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Hello,
I booked accommodation on Makemytrip.com for 3
families on the 14th Feb 2018 Booking ID  NH7003073743290... selected correct ages of
the children

room1: 2 adults and 2 children (ages 9,6) room2: 2 adults and 1 Child (age 9)
room3: 2 adults and 1 child (age 7)

after booking i got a email voucher when i
checked this it showed in the voucher the child ages is 5,5,5 and 5
... i imediately contacted Makemytrip and said this is what its
showing and age mismatch... the sales person said it should be an
error and they will sort it out in 24 hrs.... its been 4 days now no
one is sorting this... Make my trip says i have to pay to child as
its extra... i cannot understand why i should pay when i put all the
details correct and the booking went thorugh... they are not
refunding the money as its a non-reundable room .. but i wanted
correct ages of the childen in the booking or else the hotel changes
me more when i check in... i paid a total of 1,64,000 INR and they
wanted more for makemytrip mistake... they keep saying their log says
i have selected the child ages as 5 for all... whcih i didnt ... even
now if i go tomakemytrip i can get the same price i booked so where
is my mistake... they are not heading to my requests as i am a middle
class ffamily and most of the people in the group are travelling
first time aborad... we are facing such a hugh bill... when i said to
them i will take you to court they say do it... 

i have screen shot of the pricing to support and
i have attached the accommodation voucher.... in the accommodation
voucher it says 2 adults and 2 children in first room ( but the
children ages is 5,5 and 5) how can there be 3 child ages in room one
when it says 2 adults and 2 children.... and also i paid makemytrip
on Netbanking but the confirmation says i paid on HDFC Credit card
which i didnt ... its full of mistakes on the confirmation and they
are asking from more money..... I am mentally and financially
disturbed and called makemytrip almost 15 times now

can you please help me regarding this please

Image Uploaded by Dinesh: