| Name of Complainant | |
| Date of Complaint | September 8, 2021 |
| Name(s) of companies complained against | Make my trip |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I DID BOOK MY INTERNATIONAL FLIGHT TICKET FROM HYD TO COLOMBO(BOOKING REF ID:NN2117255727268) ON THEIR WEBSITE- THEY HAVE CHARGED AN ADDITIONAL MMT FEE ON TOP OF MY ITINERARY. MOREOVER, AS PER AGREED TERMS AND CANCELLATIONS, THEY SHOULD CHARGE ONLY 4956+649RS PER PASSENGER- BUT WHEN I TRIED TO CANCEL MY TICKET THEY WERE ALSO CHARGING 1598RS ON TOP OF THE CANCELLATION AMOUNT WHICH I HAVE NOT AGREED. SO, I’VE TRIED CALLING THEM OVER PHONE, NO REPRESENTATIVE WAS KIND ENOUGH TO EITHER TRANSFER MY CALL TO APPRORPIATE PERSON OR REFUND MY AMOUNT
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