| Name of Complainant | |
| Date of Complaint | October 17, 2020 |
| Name(s) of companies complained against | Make my trip |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Respected sir / madam
I want to draw your kind attention that I had booked flight ticket in spice jet airlines throught MMT which PNR no. is AFH6NK. My journey date was on 3rd april, 2020 but due to nationwide lockdown we couldn’t travel.
It is submitted that at the time of previously planned journey, Ms. Swarn Sapna, my daughter, was below 2 yrs. Hence her ticket was booked in the age category of infant. At present, she has crossed 2 yrs age and has gone in the age category of 2-12 yrs age.
Due to change of this age category, MMT website is not allowing me to reschedule the flight journey.
I had raised the complaint throught self website form. After that i had received one call from their end and i was assured that within 48 hrs. my problem will be solved but it is still pending.
Please resolve this issue as soon as possible. I have to book the flight on 7th nov. 2020.
Thank you.
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