| Name of Complainant | |
| Date of Complaint | April 24, 2020 |
| Name(s) of companies complained against | MakeMyTrip India Pvt Ltd |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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This Is Regarding Cancellation Of Booking IDs= NH7505054201008 & NH7505054201006, When I Was Trying Canceling By Myself I Was Not Getting The Option To Get The Refund In My Original Payment Mode So I Had Contacted Make My Trip Support And Had A Chat With Their Support Expert (Chat Id: 10955240890809984) In The Chat Support Expert Has Clearly Communicated That If I Choose To Get A Refund In MyWallet Then “In My Cash There Is An Option Of Wallet Reversal, If I Click On Wallet Reversal Option Then My Refund Which Is Credit In My Cash Will Be Reversed And Get Credited In Original Payment Mode .”. After His Words Only I Decided To Cancel The Booking And Gave Consent To Him, Immediately After 5-10Mints I Got A Refund In My MMT MyWallet. But The Option Of Transferring That Money To Original Payment Mode Was Not Present. When Regarding This I Again Contacted MMT Support They Told Now Nothing Can Be Done Now And Asked To Contact After Lockdown Ends.
If That’s The Case Then Why Make My Trip Support Executive Told Me That I Can Able To Transfer MyWallet Money To Original Payment Mode? And First Of All Who Gave Make My Trip Rights To Block Our Money In Their My Wallet?
Now, I Am In Very Bad Need And Want A Refund In My Original Payment Mode So That I Can Utilize That Money (Credit) To Tackle My Current Financial Needs For Purchasing Medicines, Groceries, For Hospitalization, To Pay Utility Bills, Etc.
I Have No Plans To Go Anywhere (Any Trip) At Least For The Next 3 Years So MyCash Is Of No Use To Me.
I Request Make My Trip To Take Action Asap And Issue The Refund In Original Payment Mode. Now, It’s A Question Of My Survival.
Due To Lack Of Money In Hand If Anything Happens To Us And What If We Could Not Survive Then Who Will Be Responsible?
For Any Clarification, You Can Call Me Anytime
I am also having Hotel booking confirmation vouchers where nowhere it’s mentioned that refund with 0% penalty will be given only in MakeMyTrip wallet also I have attached the document of my chat history with MakeMyTrip support expert in which he had clearly said that I can able to transfer refund from MakeMyTrip wallet to Original payment mode once it’s gets credited to MMT wallet.
In addition to all this I also have a screenshot where It is clearly visible that Refund to Original payment method was available on 16th April (I took this screenshot when I was checking for refund option and thinking to cancel our plan), but later on, 19th April when we finally decided to cancel the bookings the option to get the refund in Original payment method was removed suddenly by MakeMyTrip. And then the issue starts…
