Made two time transaction. Didn’t get refund

Name of Complainant Kayef Ahamad
Date of ComplaintNovember 22, 2020
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Kayef Ahamad:

Hi,

In my transaction history I got this company name for Cashbird Loan. So I am mailing to you.
I have taken a loan. Which due date was 19 Nov. And I have repaid that day only. but for your technical fault it has not been updated. then yesterday (20 Nov) i got a call from your number that repayment is not done. so I have repaid again. Now I am checking that i have repaid two times. I am trying to call this apps customer service number, whatsapp number. but didn’t get any response.
Sharing Bank statement of 19/11/2020 and 20/11/2020. Kindly check  8 and 22 number of transaction. Have paid to same company “Pasfar Technologies PVT LTD“.
I have tried to call customer care number. But they are not picking up my call. I have texted by WhatsApp but no response.
Please check and confirm it ASAP. It will be very helpful.
If any query please let me know in my email.
Kayef Ahamad

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Made two time transaction. Didn’t get refund

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