Name of Complainant	Shruthi
Date of Complaint	April 11, 2023
Name(s) of companies complained against	Airtel
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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I’m utterly disappointed in Airtels processes and internal communications. All I needed was a replacement SIM card and have been sent on a wolf goose chase since the card is registered under my father who is travelling. Over a week now I’m running around because they don’t have the decency or competency to tell me the full details of what they want. Instead say by day they call me and say your replacement is on hold, please send this additional detail, please do this, do that. Why is there no standardised list? Why cannot it submit all this on the app? Why do I need to send document to the branch and they send it to the head office?? What kind of absurdity is this?? I am at least moderately tech savvy, what do they expect our grandparents to do??

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