lost sim card. Customer care says sim card is registered on someone else’s name

Name of Complainant Rajeswar
Date of ComplaintOctober 16, 2021
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Rajeswar:

Hi Team,

My father lost sim card recently. We went to local airtel store and they say that sim card is registered on someone else’s name whom we don’t know. I was there when we submitted the ID proofs and i am certain that it is our ID that we submitted. Either mine or my father’s.

I called customer care and they say they also can’t help. How will this happen when i submitted right documents? We are using this sim card number from last 14-15 years. We need this number. Please help with the process.

Image Uploaded by Rajeswar:

lost sim card. Customer care says sim card is registered on someone else’s name

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