| Name of Complainant | |
| Date of Complaint | April 7, 2025 |
| Name(s) of companies complained against | Zupee |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir/Madam,
I am writing to raise a serious grievance against the online gaming platform Zupee, on which I have incurred a substantial financial loss totaling ₹5,00,000 (Five Lakh Rupees) under circumstances that I believe to be unjust and warrant investigation.
Between [insert dates or time period], I participated in games on the Zupee application, during which I experienced technical issues, unclear rules, and an apparent lack of transparency in gameplay outcomes. I contacted Zupee’s customer support at care@zupee.com requesting a partial refund or at least clarification, but unfortunately, I received no meaningful response or assistance from their team.
I believe this lack of support and accountability raises concerns about the platform’s compliance with fair gaming practices and consumer protection standards. Losing such a significant amount without any form of recourse or transparency is both financially and emotionally distressing.
I respectfully request that your office investigate this matter and assist me in securing a resolution—be it a partial refund or further inquiry into Zupee’s conduct.
Please find attached all relevant transaction details, game records, and communication history with Zupee for your reference.
Thank you for your time and consideration. I trust that your intervention can help ensure justice and fair treatment for consumers like myself.
Note: now mother suffering from oracle cancer for that operation we have given 10lakh we have borrowed in bank loans and relatives.
I request to help with the financial
Warm regards
Srikanth hv
Image Uploaded by SRIKANTH HV:
