| Name of Complainant | |
| Date of Complaint | July 20, 2020 |
| Name(s) of companies complained against | Axis bank LTD |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Sir,
As soon as I was able to travel after lockdown i reached Jaipur and submitted a letter (attached) to the bank manager requesting for surrender of locker ( dated 12th June 2020 )
I have as per (below) emails from 18th June and 02nd July again reminded the bank about surrender of locker.
None of my letters or emails have been replied to.
Instead the bank has debited my account with Rs.10620/= as locker rent for the full year 2020-21.
I would request you to kindly help me in this matter as the bank has taken undue advantage of the lockdown, wherein customers were unable to reach the bank and debited the account.
Please ensure this matter is resolved and the locker rent reversed.
Email correspondence below:
| Subject: | Fwd: Re: Relationship Manager |
|---|---|
| Date: | Thu, 2 Jul 2020 13:38:11 +0530 |
| From: | Khem Singh Rathore <khem@horsesafari.com> |
| Organization: | THE GHANERAO SAFARI |
| To: | aditya1.soni@axisbank.com |
Dear Mr. Aditya,
This has reference to our telecon.
The below mails are self explanatory. I would be grateful if you could kindly attend to the same.
Thanking you
Khem Singh
A/c No. 010010100009105
——– Forwarded Message ——–
| Subject: | Re: Relationship Manager |
|---|---|
| Date: | Thu, 2 Jul 2020 13:19:14 +0530 |
| From: | Khem Singh Rathore <khem@horsesafari.com> |
| Organization: | THE GHANERAO SAFARI |
| To: | customer.service@axisbank.com |
| CC: | saba.shakeel@axisbank.com |
Dear Sir/Ma’am,
Today again I visited the branch and was unable to connect with my RM – Ms. Saba Shakeel.
Mrs. Krutika Joshi had been given my application for locker surrender last month, wherein I had requested that due to lockdown, I was unable to visit the branch until the first week of June to surrender my locker.
I would be grateful if you could ensure that charges debited to my account for full year rental are reverted.
Meanwhile I have had no reply on my previous mail below to look into the fact that I was communicating with a certain Mr. Kapil Sharma with regard to surrender of my locker.
I look forward to your response.
Kind regards
Khem Singh
A/c No. 010010100009105
On 18-06-2020 14:04, Khem Singh Rathore wrote:
Dear Madam,
At the beginning of the season March 2020 i received a call from one Mr. Kapil Sharma – Mobile No. 9549654833 saying he was my new Axis Bank Relationship Manager.
I had no need for his services until last month when I called to inform him that once the bank opens for business – I would like to surrender my locker no. 171.
On 12th again I called him to say that i will be coming to the branch to operate and then surrender my locker. But when I asked the lady in charge of the lockers – she told me she didn’t know any Kapil Sharma.
I then checked online on my account and found that the RM name is Ms. Saba Shakeel.
Kindly check and let me know who this person is and why he is pretending to be my Relationship Manager.
Also i note that full amount has been charged for the coming year as locker rent. Please ensure that this is reverted pro rate from date of surrender.
Kind regards
Khem Singh
A/c No. 010010100009105
-- Khem Singh Rathore The Ghanerao Safari & Tours B-II/302 Kamal Apartments -1 Bani Park - JAIPUR 302006 Rajasthan - INDIA Mobile+ 91-9829017427
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