Loan closed but cibil score show active account

Name of Complainant	Subhajit Bar
Date of Complaint	December 19, 2022
Name(s) of companies complained against
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Text of Complaint by Subhajit Bar:

I take a loan from mpokket and
i will paid .but my cibil score show me this loan is active.please help me.

Image Uploaded by Subhajit Bar:

Consumer Complaints Court