| Name of Complainant | |
| Date of Complaint | March 30, 2023 |
| Name(s) of companies complained against | CASHBUS (9cash) |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Good day Sir/ma
Last week Wednesday 22 March, 2023 a loan app agent Toni, who claimed to be contacting me from cashBus-9cash contacted asking me if I was interested in a loan.
I initially declined stating that I only wanted a business loan. Later on a Mr shina who claimed to be from the same loan facility kept on calling and impressing it upon me that I could indeed get the business loan I wanted and that I should follow through with the process.
I saw that I would be giving 20000 naira if I followed through with the process and vehemently refused that I don’t need a 20000 naira loan but a 300000( three hundred thousand naira loan) that I could return in 5/6 months instalmental repayments.
He argued that I should follow through with the plan that underneath I would see the business loan I want that I would not be given 20000 but 300, 000 naira.
On his instructions and assurance I followed through with the process and got a text that 20,000 naira would be sent to my account.
Instantly I reached out to the agent reaffirm my claim of not wanting the money.
He said he was working on it, after few hours I called him stating clearly that I don’t want the money, I refunded the 13,000 naira that was disbursed to my account from the money that same day with a narration ( I don’t want this money)
The arrangements didn’t look tidy to me as the app would loan me 20000 naira
Almost 7000 naira was service charge
Interest itself was 70 naira
And loan duration was one week.
I have for the past 48 hrs been under so much verbal harassments from the app and it agents.
Attached here with are prove of the negative words used by the app and it’s agents because they have insisted that I pay for a loan facility I didn’t enjoy or use and have refused to take responsibility that they are vicariously liable since an agent from the company tricked me into taking a sum I clearly stated that I don’t want.
This a copy of the message I sent to the mail of the lenders taskforce.
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