Name of Complainant	Jagjeet Singh
Date of Complaint	December 26, 2021
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Hi,
I am Jagjeet Singh, I availed Airtel prepaid service since past 4 years.
Recently due to COVID-19 I moved from Uttarakhand to Punjab, where I received SIM card registration failed due to which all the services has been stopped properly.
When I reached out to the nearest Airtel store, They have issued a duplicate SIM card and taken photo of mine on the spot and uploaded into there request.
After 24 hours, I Could not able to avail all the services into the duplicate SIM card issue Hence I again reached out to the Airtel store and asked for the reason.
They have provided the reason stated – Live photo did not match with the photo ID proof submitted into the system. I have provided my aadhar card with thumb impression at the time of issuing the original SIM.

Image Uploaded by Jagjeet Singh: