| Name of Complainant | |
| Date of Complaint | March 16, 2025 |
| Name(s) of companies complained against | LG |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing to formally express my dissatisfaction with the service I have received regarding my recent purchase of a washing machine from the official LG website.
– Product: LG Washing Machine
– Order Amount: ₹20,000
– Payment Method: Online
Despite making a full payment, the washing machine has not been delivered. I have contacted customer support multiple times, but each time I am promised a call back from an engineer or the support team, which never materializes. This has caused significant inconvenience and frustration. This is a clear scam, as the company has taken payment without delivering the product or providing proper support.
I request the following actions be taken immediately:
1. An update on the status of my order and the estimated delivery date.
2. A refund process initiated if the product cannot be delivered promptly.
3. Improved communication and accountability from customer support.
I expect a prompt resolution to this matter.
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