| Name of Complainant | |
| Date of Complaint | January 30, 2021 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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This is Ajay from Chennai. This is regarding to the Lethargic behaviour of Airtel Broadband connection issue which was raised on 21st of January 2021. Still now the problem is not rectified and customer care people are not responsive and providing false I formation. With this connection nearly 3 people are using this connection for working from home. Due to this we are not able to continue their work and leads to internal issue in their organisation. I have paid the complete 1 yr amount for broadband and this is the way airtel keeps treating their customers. This leads to mental stress and financial loss to me. Below are the details of complaint raised to Airtel today through mail. Please check the below wordings of it. The wording are highlighted in bold letters.
To whomsoever responsible in Airtel,
My service request number: The request no. for your Airtel Xstream Fiber/Fixedline ID 044100288209_tn is 126856802.
It is with great displeasure that I write this email.
My internet has not been working from 21 January 2021.
I had filed a complaint the same day but as of this date the issue is not fixed
I had called almost every single day to check on the status and I have talked to the following customer care representatives
1. Mohana (Supervisor- Talked- 1 time)
2. Thenmozhi (Supervisor-Talked 2 times)
3. Sabari (Supervisor- Talked-1 time-Disconnected the call in between)
4. Sumathi (Escalation team)
Every single time they keep giving a timeline of 24 hours but it is more than 4-5 time of those 24 hours that has gone by with no result so far
I have 3 of my family members who is working from home and depend on the broadband. Now, their jobs are at stake.
I wanted to talk to the manager but none of the representatives were connecting me to the manager which goes on to prove that it is no longer a customer care.
The mental trauma that we had to undergo is humongous and I will have no other option but to take a legal action if my issue is not resolved by today (26 January 2021).
Note: I was informed by Ms. Sumathi that Mr. Sujesh is the Technical Manager who is supposed to handle this.
Ms. Sumathi gave an assurance that the issue will be fixed by 4 PM today else she is ok in filing a legal suit in consumer court.
I believe in justice that my concerns will addressed and right justice will be given for the issue.
Thank you
Image Uploaded by Ajay Jayapalan: