| Name of Complainant | |
| Date of Complaint | July 25, 2021 |
| Name(s) of companies complained against | Lenovo |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have ordered a Lenovo Legion 5 AMD R7 4800, from the Lenovo official website. It came with a dead GPU. Means, the NVIDIA 1650Ti was faulty and not getting detected at all. In the BIOS, when I select Discrete Graphics (NVIDIA), the whole screen gives a garbage display with dead pixels all over the screen. I ran with Switchable Graphics, which works only with the AMD integrated graphics. The issue is same on the BIOS and Safe Mode screens, which clearly means it is a hardware issue.
NOW —–>>>>
Item was ordered on – 5th Jul 2021
Item received on – 9th Jul 2021
Issue reported and Support case created on – 10th Jul 2021
Onsite MDOA validation done on – 14th Jul 2021
I have made numerous calls, sent end number of emails requesting for an update, no help and update received. I have also asked them to escalate the issue with the management, they did not do it at all. They kept making false promises. They also stopped replying to my emails. 2/5 times I call them, they disconnect my call and don’t call me back.
Today is the 21st Jul; 13 days passed from the date of delivery and issue, and yet no update from the so called “”PREMIUM SUPPORT TEAM”.
I am sick and tired of this. I have brought this laptop for my office work purpose and I am unable to work at all. My office paid leaves are getting wasted and my manager is drilling me every single day due to this. I am on the verge of losing my job.
I have brought this laptop on credit card EMI, which I am going to get billed starting this month. The laptop is simply sitting as a dead body inside a DOA packet and I am not getting any help from anyone.
I was told by senior customer support person – Sanjeeb Pradhan3 <spradhan3@lenovo.com> that I will be getting the DOA certificate and the refund within 4-5 working days. I have sent them all the pics they asked for, laptop pics, box pics, DOA bag pics, every damn thing. They did not care to do anything on my case.
I am in a serious trouble now after trusting Lenovo. BIGGEST MISTAKE OF MY LIFE.
I will be going to the Consumer Court tomorrow and report this. All I want is my refund so that I can purchase another laptop and start working. Its my hard earned money and you Lenovo guys cannot play with it.
List of pathetic customer support agents I spoke to –
Sanjeeb Pradhan3 <spradhan3@lenovo.com>
Raju L <rl@lenovo.com>,
Mithesh Kumar27 <mkumar27@lenovo.com>
Pratisruti Nayak3 <pnayak3@lenovo.com>
