Lab reports not released even after 50+hrs. of sample colllection resulting in delay in treatment.

Name of Complainant Riya Gupta
Date of ComplaintMay 13, 2021
Name(s) of companies complained against
Category of complaint Medical
Permanent link of complaint Right click to copy link
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Text of Complaint by Riya Gupta:

Patient’s name- ASHA,

Lab ID- 156645187

Sample collection date and time- 7th May, 2021;  10:00AM

Test names- CBC, KFT, LFT, D DIMER, CRP, IL-6

Only CBC report released on 8th May, 2021 in the noon.

Most of these tests’ reports are released within 12 hrs. But in my case, it has been more than 2 days (as on 9th May 2021; 1:00PM). Still no certainty when they’ll be released. Customer care executives are asking us to wait. No definite deadline given.

 

Effects- delay in treatment, mental agony, lot of time wasted in taking to customer care executives.

I want justice. I want my reports to be released today only and want the company to pay for the delay and the mental agony caused.

 

 

 

 

 

Image Uploaded by Riya Gupta:

Lab reports not released even after 50+hrs. of sample colllection resulting in delay in treatment.

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