Name of Complainant	Anjaneyulu
Date of Complaint	March 18, 2026
Name(s) of companies complained against	Kredito24
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
Share your complaint on social media for wider reach

Subject: Complaint Regarding OTP Failure and Suspicious Payment Link – By Kredito24

To Whom It May Concern,

I am writing to formally lodge a complaint regarding my loan account with Kredito24

1. Loan Disbursal and Charges
– Principal loan amount: ₹8,000
– Disbursed amount: ₹6,947 (after upfront deduction of ₹1,053)
– Repayable amount shown: ₹10,476 (extra charges ₹3,529)
– Extension request tab displayed additional charges of ₹4,000.

2. Technical Issue – OTP Failure
– Between 14th to 17th March 2026 at 15:25 PM, I attempted multiple times to log in, but OTPs stopped arriving.
– Only at 19:45 PM on 17th March 2026, near the edge of the final due date, OTPs started working again.
– I have screenshots and screen recordings showing repeated OTP failures.
– This prevented me from accessing the official platform to view repayment terms in a timely manner.

3. Suspicious Activity – Payment Link by Email
– Instead of resolving the OTP issue, I received a payment link via email.
– As per standard lending practice, repayment should only be collected through the official app/website, not external links.

Image Uploaded by Anjaneyulu: