| Name of Complainant | |
| Date of Complaint | March 6, 2023 |
| Name(s) of companies complained against | KidZania |
| Category of complaint | Entertainment |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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We payed for my daughter’s birthday here. First of all the system to make the deposit was very difficult; it would not go through. The lady I was in contact with was unreachable due to it being her “birthday”. On the day of the party they ripped us off on the party room. They tried to kick us out before we even cut the cake because we had a time limit which we did not know of (mind you we had already payed deposit and extra money that was for extra services). I had already told them we were waiting for one more person and they wanted to charge us for an extra hour when all we needed was to cut the cake. On top of that we had just ordered 2 more pizzas. So because I did not want to pay for an extra hour, the lady with the headset told us we would have to get out. She said there was other parties, but in reality they told me before that my daughter’s party was the only one for that Sunday. (Plus there was another party room next door not in use). So I guess they expected us to eat the extra pizza we just payed for and cake in the hallway. The lady with the headset was very rude barging in our party room to basically kick us out several times. They could of at least mentioned that we only had certain amount left so we could begin to do cake and presents. We payed a good amount of money for them to treat us that way and on top of that they wanted more money from us. I was very disappointed with our experience. It was our first and last time to visit there. It was too much stress to deal with the workers who could not even appreciate our business. Next time we will for sure take our business some where else. Do not waste your time or money there. Even Chuck E. Cheese would have accommodated us better.
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