| Name of Complainant | |
| Date of Complaint | January 8, 2024 |
| Name(s) of companies complained against | Khiladi.com and khiladi.in |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had predicted on a football match being won by valencia team which was against FC Cartagena at Jan 8 2024 which valencia clearly won for which I was expecting my money to be in wallet. Then I saw that my bet was delayed and when asked they said to wait then after few hours they told me I lost and said whatever goals be before 90 mins are only considered and since it valencia scored after 90 mins it’s not considered seems. When I asked why wasn’t I was informed I was told it’s available in the terms and conditions but when I checked the guy from WhatsApp chat said it was updated in the old website (khiladi.com) and needs to be updated in the new website( khiladi.in) but when I checked terms and conditions from section Section 17.8 states :17.8 The outcome of a market is settled once this is determined. Khiladi.com takes the right to settle the game results in case a market is not determined earlier in the game. This rule works in terms of the normal duration of the match being concluded and if no any conditions are stated in the market description on the Website. For example: Example 1: Match-winner 1X2 market of an event is determined after the end of the normal duration (regular time) of the event. Football (Soccer) 1×2 Match Winner is determined after the 90 min, including any extra minutes called by the referee of the match as “normal duration”. When the game is played in Overtime (the regular time cannot determine the winner), all markets state that this is a subject to pay “include overtime” after completion of the game. If there are any penalty kicks (or other decisive moments) they’re not taken into consideration, unless another stated in the market. If the beginning of the game is delayed for whatever reasons, the event can be kept open and all bets can remain open 48 hours from the official start time. Nevertheless, Khiladi.com reserves the right to void such bets on its direction and refund the Users’ stakes back and this can be seen in the website: https://khiladi.in/terms-and-conditions
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