| Name of Complainant | |
| Date of Complaint | September 4, 2023 |
| Name(s) of companies complained against | TVS iqube |
| Category of complaint | 2-wheelers |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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On 5th June, I paid INR 1,30,218 to purchase TVS iQube via HSBC debit card. They charged 2% extra for using the debit card as a payment mode.(Receipt attached)
As per my knowledge, this amount should be borne by the merchant, not by the customer. Still, TVS-KC Enterprises LLP, Pune (Maharastra) forced me to bear swipe charges which cost me 2604 INR extra. The swipe machine was from pine labs. I have contacted the pine labs, iQube and even HSBC bank customer executive but none of them is ready to help in this matter.
A mail chain is also going on with iQube customer support but they are keep on saying that our area team is working on it.
I don’t know where to go now for the solution. Can you please help me to resolve this matter?
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