Joi fibre connection was confirmed but not installed

Name of Complainant Munesh Koul
Date of ComplaintJuly 21, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Munesh Koul:

I raised Jio Fibre instalation request.
Two Executive came to my place to accept my request and took all documents and sixmonth advance payment.
After two hrs two other executives came and said installation cant be done due to technical issue.
My point is , we have three connections already in my building. then why can’t i get this JIO Fibre connection if two distribution boxes are just next to my building..
If connection was not possible, then why you took Six month advance payment without doing proper investigation.
I need proper explanation and reason for not installing the services.

Image Uploaded by Munesh Koul:

Joi fibre connection was confirmed but not installed

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