| Name of Complainant | |
| Date of Complaint | January 13, 2026 |
| Name(s) of companies complained against | Reliance Jio Infocomm Limited (JioFiber Division) |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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Complainant: Mr. Kishorkumar, Resident of Vadodara, Gujarat S Service ID- 778570402856, registered Mobile-9925819125, Jio Voice Nu.- 265 3131228
Opposite Party: Reliance Jio Infocomm Limited (JioFiber Division)
I subscribed to JioFiber broadband services and made advance payment for the same.
• Along with me, a total of 16 customers in my locality have been deprived of services due to damaged infrastructure at the site.
• Despite repeated complaints, JioFiber has not repaired the infrastructure and there is no visibility or timeline for when the problem will be resolved.
• The damaged infrastructure continues to remain at the site, making it impossible for us to access the services we paid for.
• There has been no communication from JioFiber regarding resolution, refund, or compensation.
• When I contacted a senior local JioFiber representative, I was shockingly advised to “find a solution on my own,” which is both irresponsible and unacceptable.
• Despite clear evidence and repeated follow-ups, JioFiber has refused to process refunds for the affected customers, including myself
