Name of Complainant	Ganesh thorat
Date of Complaint	September 5, 2024
Name(s) of companies complained against	JIO FIBER
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Respected sir
Feeling very bad to share by expirence with jio fiber services.
I had new connection on 8 august 2024.
Feeling sad to says that my connection is not working from 2/9/24. I informed the person who came to sale the jio plan on same day. Against on next day i called him regarding my connection not working, at that he told me that i have to lodge a complaint on jio toll free number. So i lodge a complaint on 3/9/24 at 11am nearby. I received a message my complaint will be resolved with 24 hours. But still means on 4/9/24 now is 8pm my problem has not been solved.
Meanwhile today, means on 4/9/24 i got a call from ur technician at 2 pm that he reaching to my home within 1 hour. I waited at home from him. He didnt come. I called him after 3 hours at that time he told that he is not coming because the complaint is not alloted to him by his manager.
I got him manager contact number. I call manager twice but the was not picking up my call. It is really a irresponsible behaviour by a person whon is at manager level. I m calling the manager only because i m facing a problem and he is a person who can solve my problem. But he is really irresponsible person.
From last two days we are not able to watch tv or internet.
I m sharing the contact of that technician who call me and the contact of manager whom i called.
Technician 8779390727
Manager 8355885729
We are customer and we are mouth publictor of your product. A very bad image will goes in public about jio fiber because of your manager.
Hope you will think about my complaint and solve my problem as early as possible.
Expecting a positive reply from your side.
Thanking you
Regds
Ganesh Thorat
ganeshthorat@ymail.com

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