Name of Complainant | |
Date of Complaint | December 30, 2018 |
Name(s) of companies complained against | |
Category of complaint | Internet Services |
Permanent link of complaint | Right click to copy link |
Share your complaint on social media for wider reach | |
Dear Sir/Mam,
This is to inform that I, Shubham Agrawal, Resident of Mahesh Pharma, Pandey Bazar, Bansi Road, Basti -U.P. – 272001, am a Customer of Jiofi which I bought for 2000/- Bucks Around a Year ago which has info as given Below:
SSID: JioFi3_229E64
RSN: RUFMFLC00211644
EAN: 4712928861040
MAC ID: A86BAD229E64
IMEI: 911525153983295
JIO NO. USED: 8787283144
Now, this Jiofi does not work when I need it, works slow at times, sometimes does not – I went to the nearest Service Centre at basti-U.P. where I met Mr. Yogendra Upadhyay- A Jio Employee, who does not care about any customer satisfaction tells me that the mother board of the device need to be replaced and it will cost you 615 bucks or you can buy a new one which will cost you 999 bucks.
I have bought a branded product expecting that this would not give me such issues and problems and if it does the company would take care of such issues.
This is not my fault that the motherboard crashed or it needs to be replaced, The Company should not have purchased or made such low quality motherboard to begin with.
I am unsatisfied and I have no other option other than to replace it with some other network.
Hope Jio could resolve my problem.
Looking Forward for Your Earnest Reply.
Thanks & Regards,
Shubham Agrawal
—
S.Agarwal