| Name of Complainant | |
| Date of Complaint | July 16, 2025 |
| Name(s) of companies complained against | Reliance Jio |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I’m beyond fed up with Jio’s careless treatment of my recurring complaint regarding audio issues with my STB remote. I’ve raised multiple service requests under ID SR00002HK9PH — all of them auto-closed without any action.
Let’s be clear:
– No engineer has EVER visited.
– I’ve received scripted SMS replies claiming “issue resolved remotely” — absolute nonsense.
– Their Twitter handle @JioCare promises action, then vanishes.
– Even after phone assurances that “this time an engineer will surely visit,” the latest request was again closed today — unresolved.
This is not a one-off failure. It’s a pattern of deliberate neglect. No accountability, no troubleshooting, just empty promises and shutdowns.
I’ve escalated to:
– Jio’s Appellate Authority via email
– Social media tagging @JioCare and @TRAI
Still, nothing. This isn’t just poor service — it’s wilful ignorance and harassment.
I demand:
1. A technician visit scheduled and honored
2. Full explanation for repeated auto-closures
3. Compensation for this extended mistreatment
Attached are all relevant screenshots. I expect this complaint to be acknowledged and actioned swiftly.
Image Uploaded by Piyush:
