Name of Complainant	Richa Punjika
Date of Complaint	December 8, 2025
Name(s) of companies complained against	Jio
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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Dear Jio Support Team,

I am writing to raise a serious concern regarding my recent experience with your online SIM purchase and KYC process.

I have already made the required payment three times, and each time your team confirmed that the Jio SIM would be delivered after completing KYC. However, despite completing all steps, I have still not received the SIM card. Now I am being informed that the amount will be refunded instead of providing the SIM, which is extremely inconvenient and unacceptable.

I would like to understand what is happening. Why was I charged multiple times if the SIM could not be delivered? This has caused unnecessary stress, delay, and loss of time.

I request you to immediately deliver my SIM card as originally promised, or process a full refund of all payments made without further delay.

Kindly treat this matter as urgent and provide a clear resolution at the earliest.

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