Name of Complainant	Narendra Nath Patra (on behalf of the Institution for which the connection was made using my mobile number)
Date of Complaint	July 25, 2022
Name(s) of companies complained against	JIO FIBER
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Dear Sir,
I am making this complain on behalf a Govt Educational Institution named “Siliguri Vivekananda Vidyalaya HS”. We were using JIO Fiber broadband connection since last few months. Several important works like Class 12 Computer Lab (Internet based) , all types of daily online official works are entirely dependent on this connection. But this connection has stopped working from 17th July, 2022. We have made several complain everyday asking service for repairing the connection. But even after more than 10 complains, no engineer has visited my Institution for resolving the connection issue.
The JIO fixed voice number for this connection is: +913533550302
Name: Mohitosh Das, Headmaster in Charge, Siliguri Vivekananda Vidyalaya (HS),
Registered Mobile Number linked with the above connection : 7908248010
Details of Complain Made:
Serial No. DATE Service Request Number Status of Service.
1. 18.07.2022 SR00001CATHU No visit of Engineer.
2. 20.07.2022 SR00001CCAW1 No visit of Engineer

I have called to JIO care @ 18008969999 at least 15 times asking for the service. unfortunately they are just rescheduling the Service day by day and making false promise everyday that my issue will be resolved within 24 hours.
Now the status of Service Request Number SR00001CCAW1 is showing resolved even though no Engineer has visited to resolve the issue.

Please take strict action against this kind of negligence in terms of service issue for the consumers. as the students of class 12 of this Institution are facing a lot of problem for not getting their Computer Lab class and the other daily official online works are being stopped due to their negligence of duty.
We also demand proper compensation for the loss and damage caused in terms of students education and other daily official works from the company
Thanking you
yours faithfully,
Mohitosh Das (Headmaster -in-charge , Siliguri Vivekananda Vidyalaya HS),
Narendra Nath Patra (official in charge of the Computer Lab and Internet Connection of this School)

Image Uploaded by Narendra Nath Patra (on behalf of the Institution for which the connection was made using my mobile number):