| Name of Complainant | |
| Date of Complaint | September 2, 2023 |
| Name(s) of companies complained against | JIO FIBER |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I got Jio Fibre connection after specifically clarifying with the technical staff about shifting and relocation if needed. They said, if it is a place where Jio Fiber lines are already laid, shifting is not a problem and it is free.
5 months after taking the connection. I shifted to another location and its middle of city. And now they refuse shifting the connection stating some lame technical reason and so many times they closed my request without reaching my location. Now, even after waiting for 4days there is no resolution. They want me to disconnect the account – wherein I will lose my Advance payment. 2 Days back applied for JIO fiber New connection,immediately i received call from Executive and he asked me to share my New address.Executive said they will give New connection.Jio fiber need new connection but they don’t need Existing customers.
Because of JIO fiber profits they are not giving Relocation to customers. financial loss is mine.
The customer service is pathetic. They agents are not empowered to resolve any issue. They only know to disconnect calls.
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