Name of Complainant	Shweta Kapur
Date of Complaint	June 19, 2022
Name(s) of companies complained against	Jio
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I got the jio connection for fiber and DTH installed in May. Since it was trial pack and I was not satisfied as they had sold the product fooling me around, I requested for disconnection and refund of amount as applicable.

Now it’s been 20 days but no one is coming for pick up of devices. Everytime I am given a new date through SMS and whenever I call Customer Care for status update or ask for escalation, they register a new complaint and reschedule the engineer’s visit for pick up of devices but no one comes and no action is being taken. From escalation mail id, I get auto reply only- 5 reminders have already been sent. And the no. Given for escalation on their website doesn’t work and gets disconnected after the two main options on IVR.

Please do the needful.

Thanks & regards
Shweta Kapur

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