| Name of Complainant | |
| Date of Complaint | May 26, 2019 |
| Name(s) of companies complained against | Reliance Jio |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear Mr. Singh,
I understand that you are unable to use our services due to network issue for such a very long time.
I tried contacting you on xxxxxxxx011 at 09:24 AM, but was unable to establish contact with you.
We do not want you to have such experience with us.
I have forwarded your concern to our relevant team and your will get an update on this at the earliest.
Thank you for your patience.
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Thank You
Abhijit Jayakumar Team Jio |
On 5/25/2019 8:31 AM, manpreet wrote:
Are you saying 24 hours there is always a problem. In that case please refund my money. How stupid is your statement.
Really JIO and Ambani don’t have skills to tackle customer service. Shame on this company
Regards
Singh
Sent from Yahoo Mail for iPhone
On Saturday, May 25, 2019, 04:49, ‘Jio Care’ <care@jio.com> wrote:
Dear Manpreet,
I am sorry to know that you experiencing internet connectivity issue.
I have checked the network in your area and I see that coverage in your area (Allahpur, Prayagraj, Uttar Pradesh 211006, India) is good.
You are experiencing internet issues as there are many users using internet at the same time.
We are genuinely working to improve our services in your area. However, we cannot commit a date now.
I want you to have trust in us, we will make the service function better than what it is now.
Kindly endure with us for the time being.
If your concern is for any other location, please provide us with the same.
Thank you for your patience.
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Thank You
Premkumar Pillai Team Jio |
On 5/25/2019 12:16 AM, manpreet wrote:
I am tired of your stupid reply. Kindly refund my money which I paid upfront for 1 year. I will move to Airtel and I will also move rest of my connection.
You are shameless people and cheaters.
Regards
Sent from Yahoo Mail for iPhone
On Friday, May 24, 2019, 13:52, ‘Jio Care’ <care@jio.com> wrote:
Dear Manpreet,
I am sorry to know that you experiencing internet connectivity issue.
I tried calling you on 9026991500, but was unable to reach.
I have checked the network in your area and I see that coverage in your area (Allahpur, Prayagraj, Uttar Pradesh 211006, India) is good.
You are experiencing internet issues as there are many users using internet at the same time.
We are genuinely working to improve our services in your area. However, we cannot commit a date now.
I want you to have trust in us, we will make the service function better than what it is now.
If your concern is for any other location, please provide us with the same.
Thank you for your patience.
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Thank You
Viraj Rane Team Jio |
On 5/24/2019 1:15 PM, manpreet wrote:
Reminder 15
Is there any person who can help or everybody is shameless, please stop giving false commitment.
Really your service are so bad. Still same issue and I cannot access internet.
Please refund my money and i will move back to Airtel.
I will ensure and promise you I will send the communication across my whatsapp group to stop using your connectivity and move to other setup because your setup sucks and there are shameless people sitting out there in senior management who are lazy and dump.
Regards,
Singh
Sent from Yahoo Mail for iPhone
On Friday, May 17, 2019, 22:54, ‘Jio Care’ <care@jio.com> wrote:
Dear Manpreet,
I am sorry to know that you are facing issues while using internet.
The coverage in your area is good.
You are experiencing internet issues as there are many users using internet at the same time.
We are working to improve our services in your area however we cannot commit a date now.
Thank you for your continued support.
At Jio, we believe in empowering our customers. We have an excellent self-care app, MyJio, which can help you find answers to your questions. You could also dial 1991 from your Jio number to get account related details. Besides these, you can visit the support section on www.jio.com
If you need further help, please write to us or call us by dialing 199 from your Jio number or 1800 889 9999 from any other number.
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Thank You
Manish Sharma Team Jio |
On 5/17/2019 9:54 PM, manpreet wrote:
Reminder 13
It is a shame on you guys that till date connectivity has gone to worst not only in my location but while I was traveling I could see entire Allahabad connectivity has a problem.
You are shameless people who are dump as computer and not taking any action despite you yourself knows there is a problem.
I will be happy if your JIO company get closed. You are failures. I regret my decision to move out of Airtel.
Very bad experience with JIO.
Regards,
Sent from Yahoo Mail for iPhone
On Wednesday, May 15, 2019, 12:31, ‘Jio Care’ <care@jio.com> wrote:
Dear Manpreet,
Thank you for writing to us.
I understand that you are facing issue with the data speed.
I tried calling you on xxxxxx1011 and xxxxxx1500, but was unable to establish contact.
I realise how frustrating it is for you that you have already paid for our services, however you are unable to use the same.
We at Jio are equally disappointed when our customers are inconvenienced. Please be assured, I will do my best to address your issue.
I see that the coverage in your area is good.
You are experiencing internet issues as there are many users using internet at the same time.
We are working to improve our services in your area however we cannot commit a date now.
We would like to reiterate that our team is working diligently to enhance the network to provide you with seamless and consistent coverage.
We would request you to bear with us while we have your area covered with our network.
In case if you wish to report your issue to the higher authority, you can find the contact details, under the Contact Us section on www.jio.com
Thank you for your patience.
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Thank You
Manasi Desai Team Jio |
On 5/15/2019 9:59 AM, manpreet wrote:
Reminder 11
Internet connectivity is pathetic and not tolerable. Share me senior member contact details. You call center executive will not understand the issue and will send old same drafted email…..just like a dump computer.
Jio is the Worst connectivity and worst service provider, take this as my feedback.
warm regards,
Manpreet Singh
On Saturday, May 11, 2019, 11:58:41 AM GMT+5:30, manpreet wrote:
Reminder 7
Very very very bad connectivity now. I am not able to use Internet properly. It is the worst service provider, take this as my feedback….
Call center agent, you are just copying and pasting the same dialog, so I am helping you on that:
Dear Manpreet,
I understand that you are experiencing slow internet speed. This is definitely not the experience we want you to have with Jio.
As we informed you earlier, the coverage in your area is good. You are experiencing internet issues as there are many users using internet at the same time. We are working to improve our services in your area however we can’t commit a date now.
We are expanding our network continuously and shall soon be covering your location too. Request your patience and co-operation.
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Thank You
Abhijit Sonawane Team Jio |
It is a shame to have Jio connectivity which speaks loud on their service and quality but actual fact is your network is as slow as turtle and as dump as donkey.
warm regards,
Manpreet Singh
On Friday, May 10, 2019, 10:00:13 AM GMT+5:30, manpreet wrote:
Reminder 6
The connectivity has gone to worst now….such a statement of good coverage will not help man….I need my connectivity issue resolved. I am not bothered about others.
warm regards,
On Thursday, May 9, 2019, 7:05:34 AM GMT+5:30, ‘Jio Care’ <care@jio.com> wrote:
Dear Manpreet,
I understand that you are experiencing slow internet speed. This is definitely not the experience we want you to have with Jio.
As we informed you earlier, the coverage in your area is good. You are experiencing internet issues as there are many users using internet at the same time. We are working to improve our services in your area however we can’t commit a date now.
We are expanding our network continuously and shall soon be covering your location too. Request your patience and co-operation.
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Thank You
Abhijit Sonawane Team Jio |
On 5/8/2019 11:43 PM, manpreet wrote:
The connectivity has gone worst. What kind of technical team you have?
Someone called in morning and updated issue is resolved but post his call I couldn’t use your network properly not even for once.
It is a shame such a company who speaks so loud about its infrastructure is failing apart on its commitment.
Take this as my last warning else I will involve most senior members of telecom department.
I feel so terrible why I left Airtel.
JIO should be rated and awarded as the slowest service provider.
Warm regards
Sent from Yahoo Mail for iPhone
On Sunday, May 5, 2019, 14:45, ‘Jio Care’ <care@jio.com> wrote:
Dear Manpreet,
Thank you for your time on call.
You are extremely important to us and this is definitely not the experience we want you to have with us.
As per our telephonic conversation, I have forwarded a request to my network team as you are unable to make/receive calls. We should have an update around the same in next 48 hrs.
You will receive a service request number for this via a SMS along with a link through which you can track the status of this request.
Regarding slow internet connection, the coverage in your area is good. You are experiencing internet issues as there are many users using internet at the same time.
We are working to improve our services in your area however at present we do not have a specific date to commit to you. Be rest assured, your internet experience will definitely improve over a period of time as we are working to expand our network across the country.
I would like to let you know that our team is working diligently to enhance the network to provide you with seamless and consistent connection.
While I understand that it is an ongoing issue, please be assured that we will take care of the situation with utmost priority and I hope that the issue gets resolved at the earliest to your satisfaction.
We appreciate your patience and look forward to your continued support.
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Thank You
Jean George Team Jio |
On 5/5/2019 12:12 PM, manpreet wrote:
REMINDER 3
Issue still persist, even the voice is getting distorted.
warm regards,
Manpreet Singh
On Wednesday, May 1, 2019, 7:46:35 PM GMT+5:30, ‘Jio Care’ <care@jio.com> wrote:
Dear Manpreet,
I am sorry to know that you are facing slow internet speed.
I understand how frustrating it is to browse with slow internet.
This is definitely not the kind of service we want you to experience.
I tried calling you on 9026991500 at 7:40 PM but could not reach you.
As informed you earlier, the coverage in your area (baghambari road, Allahpur, Allahabad) is good.
You are experiencing internet issues as there are many users using internet at the same time.
We are genuinely working to improve our services in your area. However, we cannot commit a date now.
I want you to have trust in us, we will make the service function better than what it is now.
Thank you for your patience.
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Thank You
Ajit Gaikwad Team Jio |
On 5/1/2019 5:14 PM, manpreet sabharwal wrote:
So does this means we should move to other network since there is no commitment from your side and you are least bothered that our business is at stake, and we should continue to suffer.
warm regards,
Manpreet Singh
On Monday, April 29, 2019, 3:09:41 PM GMT+5:30, ‘Jio Care’ <care@jio.com> wrote:
Dear Manpreet,
Thank you for sharing your valuable time with us.
As discussed, I see that the coverage in your area is good. You are experiencing internet issues as there are many users using internet at the same time.
We are working to improve our services in your area however we cannot commit a date now.
Our commitment to leave you delighted is our foremost priority. We will try to address your concern to your satisfaction.
Your expectation of an immediate action is very obvious; however, deployment process is a lengthy process which includes lot of paper work and legal documentation and government approvals.
We have a separate team who looks after all these things and I assure you that we try our best to provide you services within the committed time. In case we get some problems due to some unavoidable circumstances like natural, legal or governmental aspects then we might need some extra time to complete the deployment process.
Assuring you of our best services at all times.
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Thank You
Hariom Kapoor Team Jio |
On 4/29/2019 1:37 PM, manpreet sabharwal wrote:
This is a shame, you have already taken 15 days time and still you want 24 hours, good going guys.
Regards
Sent from Yahoo Mail for iPhone
On Monday, April 29, 2019, 12:13, ‘Jio Care’ <care@jio.com> wrote:
Greetings from Jio!
We are working on your request and you will receive a response from us in the next 24 hours.
In case, any additional information is required to address your query, our team will call you between 9 AM and 9 PM.
For instant assistance, you can chat with us by clicking on this link Chat with Jio from your handset.
Thank you,
Team Jio
