Name of Complainant	Muthamil Jayachandran
Date of Complaint	October 26, 2025
Name(s) of companies complained against	RELIANCE JIO INFOCOMM LTD.
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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I purchased a Jio AirFiber connection on 18th October 2025 which was installed on 19th October 2025. Within a few hours of installation, the service stopped working. I raised a complaint and a ticket was generated. However, despite multiple follow-ups, no resolution has been provided.

A technician visit was scheduled for today, but no one showed up, and no update was given. This has caused significant inconvenience and disrupted my professional work.

I would also like to highlight that I was previously using a Jio Fiber connection, which had persistent issues. Hoping for better service, I switched to Jio AirFiber. Unfortunately, the experience has been equally disappointing.
Relief Sought:
1. Immediate resolution of the service issue.
2. Compensation for the downtime and inconvenience.
3. If service cannot be restored, cancellation of the connection and full refund of the amount paid.
Declaration:
I declare that the information provided above is true to the best of my knowledge and I am seeking fair resolution under consumer protection laws.

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