| Name of Complainant | |
| Date of Complaint | December 5, 2023 |
| Name(s) of companies complained against | Jio |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I have taken JIo Airfiber a week ago, they have confirmed the services on 100mbps speed of internet and 16 OTT & 650+channles with 899 pack.
1. They will start the connection once paid only, after that either it is working or non working / failing the services by JIO which ever it is they dont pay back.
2. Once connection is established, all false statements.
No speed of internet and intermittent connecion issue in one hour (approximately 5 to 10 times disconnection), no Live channels (Only Hotstar Disney). How bad this Jio services. All false statements;
When i called to customer care, they were saying that once paid, it will not payback to customer. They can send technical service agents multiple times bit they dont pay back.
So, my suggestion, if you want to followup only to JIO instead focusing on your daily work, then take JIO AIRFIBER.
Please help us to get my pay back and disconnect the services. The amount is not a small, it was 7,500 approximately.
-Thank You,
Srini
I’m facing similar issues. The Technical resources assigned to the issues were not useful, They’ve been postponing ever since. And yes, the customer care person said there is no refund, it is not very responsible of them to offer a service where we have to pay for 6 months in advance, not providig proper service and refusing cancellation/refund.