| Name of Complainant | |
| Date of Complaint | November 25, 2023 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I started playing with 1xbet, they asked my documents for verification, Aftre submitting all documents , they asked to wait and than they blocked and deleted my account.
I am suffering from a serious medical problem, n I keep require money for my treatment. After mailing for so many times they are not refunding my money and instead deleted my account so that I cant login.
I have been mailing them atleast 3-4 times daily but no one is replying.
I have requested them to transfer funds quickly as I have a medical condition but they are not doing anything.
Kindly help
Dear Akhilesh Kumar Kaushal,
Thank you for reaching out to us! We acknowledge the challenges you’ve encountered, and we are committed to resolving them promptly. We are dedicated to providing you with the necessary assistance.
To assist you further and investigate the issue regarding your account, could you please provide us with your gaming ID?
This information will enable us to thoroughly review the situation and get back to you with a resolution.
We appreciate your cooperation and understanding as we work to resolve this matter promptly.
Best regards,
Alex, the 1xBet Team