| Name of Complainant | |
| Date of Complaint | July 10, 2023 |
| Name(s) of companies complained against | Zoomcar |
| Category of complaint | Automobiles |
| Permanent link of complaint | Right click to copy link |
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On Friday (08-07-2023) i have given my car as per booking information received from zoom car. This was my first booking as a zoomcar host, Car was booked from 3.00 PM to 11.00 PM. Initially he was saying he can sharply deliver by 11.00 PM. I trusted zoomcar, that they will never allow fake guest/thief. Guest told he can’t deliver car by 11.00 PM, then he said he will deliver at 1.00 AM, later to 5.00 AM Saturday(09-07-2023). Suddenly the booking was cancelled by zoom car around 1.00 PM, where my car is with Guest they assigned. I am mad on nights as i not get any support from zoomcar. I am trying contiinuosly to call zoom car customer care from 11.00 PM to next day morning 7.00 AM and no phone supoort was there in Zoom car and recorded voice states Support will be provided by only via emails. I created mutiple support tickets stating i am feared that guest is not a gueniune asked zoomcar to take some action. No response. I literally bowed down and prayed to god to do some thing. Morning 7.30 AM i am getting call from police station to come there. I rushed to police station,they enquired where is your vehile. I completely explained what happen, they shouted at me stating what you will do if the car was used for smuggling/Killing someone. On what basis you have trusted zoomcar. They said car was abandoned on road with key inside, with so may accessories were removed and replaced. I begged for key and i see my car, i have no words to explain. All four Wheels with TPMS and brand new tyres, Infortainment and its cables, Backrest monitors, car dashcam, front Lights, Speakers are theft, They dried full tank fuel. Still i don’t know what are missing. I am drafting this after 48 hours, still there is no update or a single call from zoom car. Zoom car don’t values there Host. I regret its purely my mistake to host self owned car to zoom car.
Booking ID : JPSNC482E
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