| Name of Complainant | |
| Date of Complaint | December 19, 2023 |
| Name(s) of companies complained against | PCFIN FINNACE(CASHEBEEN) |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
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I am writing to bring to your attention an issue I am currently facing with regards to the repayment of my personal loan, which I obtained through the Cash Been app during the lockdown period.
Since the inception of the loan, I have been diligently making on-time payments as per the agreed-upon schedule. However, as I approach the next installment, I have encountered a significant challenge – the absence of any visible repayment options within the Cash Been app.
I have explored the app thoroughly, looking for the usual avenues to make payments, but to my dismay, I have been unable to find any relevant sections or options for loan repayment. This has left me quite concerned, as I am committed to maintaining a good financial standing and ensuring timely repayments.
I understand that the circumstances surrounding the lockdown may have led to changes or updates in the app interface. However, the lack of clear information or accessible repayment channels is causing undue stress and uncertainty on my end.
To facilitate a prompt resolution, I kindly request the following:
Clarification on Repayment Process: Please provide clear instructions on how to access the loan repayment options within the Cash Been app.
Alternative Payment Channels: In case there are technical issues preventing the display of repayment options within the app, kindly inform me of alternative channels or methods through which I can make timely payments.
Regular Updates: It would be greatly appreciated if there could be regular updates or notifications regarding any changes to the app interface or repayment processes to avoid similar issues in the future.
I value the transparency and efficiency that Cash Been has demonstrated in the past, and I believe that this matter can be resolved with your assistance. I am committed to fulfilling my financial obligations and appreciate your prompt attention to this concern.
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