Issue with Technician managing complaints and Service no escalation to manage complaint

Name of Complainant Gaurav Sharma
Date of ComplaintOctober 15, 2021
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Gaurav Sharma:

72 Hours request is open, poor handing of case from technician broadband keep disconnecting and service impact is huge. We are totally dependent on internet service and can not work without it and still issue is not resolved..

Customer agent does not know how to manage customer satisfaction level…

Image Uploaded by Gaurav Sharma:

Issue with Technician managing complaints and Service no escalation to manage complaint

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