| Name of Complainant | |
| Date of Complaint | July 12, 2021 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Respected Sir/Madam, here I am writing to bring to your attention that I have to face a problem due to a refund issue. At first, when I have contacted Amazon they told me that my refund was being initiated and that supposed to reflect within 7 to 10 working days. But, yesterday was the date according to their claim. I did not get my refund yet. Then when I have tried to contact them they told me to ask customer care of my recipient bank. I do not understand why should a customer has to waste time to convince bank authorities as well as Amazon associative. Now there is a tug of war going on, Amazon associative tries to throw the responsibility to the bank and Bank tries the same to Amazone. And now I am totally confused and under uncertainty, I don’t know whose responsibility is this. I have tried as far as I can but that should not be the policy. It is the duty of the merchant association whichever it is, to conduct the whole process without involving the customer. It is completely harassment of customer when he/she needs to convince two-party while both are not cooperating.
Please do needful
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