| Name of Complainant | |
| Date of Complaint | March 26, 2023 |
| Name(s) of companies complained against | no broker |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing this letter to register a complaint about the payment issue I faced while using the No Broker app. I had paid my rent through the app but it took a different account. I used the landlord’s UPI ID( 9013355347@ybl) and provided the correct account details, but somehow it shows a different account number (77770104570201, FDRL0007777) that I had used in a previous transaction.
I contacted customer care and updated the correct account information. However, I was recently informed that a fraudulent transaction was made and the amount got credited , Bank Acc: 921010047468358
Ifsc: UTIB0003365
which I never provided.
I have attached screenshots of mails and audio records of my conversation with customer care. As per our investigation on phone pay (screenshot attached) and Google , the account belongs to Vaggu Srikanth, but I have no knowledge of this person or the account.
Furthermore, I am also unable to log in to my No Broker account despite raising the issue with customer care and sending emails. This is causing a lot of inconvenience, and I request you to resolve this issue as soon as possible.
The total amount of Rs. 49,300 is blocked due to this issue, and I want it to be returned to my payment mode as soon as possible. This is a significant amount, and I request you to investigate this matter thoroughly and take appropriate action to resolve this issue.
I hope you will take this matter seriously and address my concerns at the earliest.
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