| Name of Complainant | |
| Date of Complaint | June 24, 2023 |
| Name(s) of companies complained against | Veeruthejewels |
| Category of complaint | Health & Beauty |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Jaseemakthar
[no.81,Quide Millath street ]
[chennai ,tamil nadu , 600119]
[jaseemriyaz12@gmail.com]
[7258616958]
[17/6/2023]
Veeruthejewels Customer Service
[veeruthejewels]
Subject: Product Complaint – Order ID: [VARCJEWELS42428686868e]
Dear Veeruthejewels Customer Service,
I am writing to express my dissatisfaction with a recent online purchase I made from your company. On [17/06/2023], I placed an order with Order ID [VARCJEWELS42428686868e] for a product valued at rupees 379 from your website, Veeruthejewels.
Regrettably, I have encountered several issues with the product received, which have left me deeply disappointed. The problems I am experiencing include:
Poor Quality: The product I received does not meet the expected quality standards. The craftsmanship is subpar, with visible flaws and imperfections.
Size Discrepancy: The product dimensions mentioned on your website do not match the actual dimensions of the item received. This discrepancy has caused inconvenience and does not align with the advertised specifications.
Incorrect Item: To my dismay, the product received does not match the item I ordered. I specifically selected [product name] with [product description], but I received a different item altogether.
Considering the issues mentioned above, I kindly request your immediate attention and appropriate resolution. I expect the following actions to be taken:
Refund or Replacement: I request a refund of the purchase amount or a prompt replacement of the product with the correct item that matches the advertised specifications and quality standards.
Return and Shipping Arrangements: Please provide me with clear instructions on how to return the incorrect product and arrange for its pickup. I expect any associated shipping costs to be covered by Veeruthejewels.
Improved Quality Control: I urge your company to conduct a thorough review of your quality control processes to ensure that such issues do not recur. It is essential to maintain customer trust and uphold the reputation of your brand.
I have attached a copy of the order confirmation and invoice for your reference. Please review the provided information and take immediate action to address my concerns.
I anticipate a prompt response within [reasonable timeframe, e.g., 7 business days] with a resolution to this matter. In the event that I do not receive a satisfactory response or resolution, I will have no choice but to escalate this complaint through relevant consumer protection channels and share my experience on social media platforms and consumer review websites.
I trust that Veeruthejewels values its customers and will take the necessary steps to rectify this situation. I look forward to a swift resolution.
Thank you for your attention to this matter.
Yours sincerely,
M.Jaseemakthar
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