| Name of Complainant | |
| Date of Complaint | April 29, 2023 |
| Name(s) of companies complained against | Flipkart |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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flipkart has done wrong with me help me. I ordered an iPhone 11(white, 64GB) mobile from flipkart on 02/01/23. The mobile reached me on 09/01/23, the back glass of the mobile was broken and the front was also slightly broken, so I called the helpline of flipkart and asked, they put a return for replacement, but after a few days, You got canceled then I called and said then they put return again but after few days it got canceled again. Till now returns have been posted 8 to 9 times but till now no one has come to collect. I am upset after getting the return request, the return is getting canceled, I have not been able to get any help from the customer care. I call everyday, they are giving further dates, I am getting further dates, it has been 4 months but still my problem has not been resolved. I am very upset. Flipkart solve my problem in minimum time. Source: apple official website This Warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports unless failure has occurred due to a defect in materials or workmanship; (c) to damage caused by use with a third party component or product that does not meet the Apple Product’s specifications (Apple Product specifications are available at www.apple.com under the technical specifications for each product and also available in stores); (d) to damage caused by accident, abuse, misuse, fire, liquid contact, earthquake or other external cause; (e) to damage caused by operating the Apple Product outside Apple’s published guidelines; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider (“AASP”); (g) to an Apple Product that has been modified to alter functionality or capability without the written permission of Apple; (h) to damage caused by normal wear and tear or otherwise due to the normal aging of the Apple Product; (i) if any serial number has been removed or defaced from the Apple Product; or (j) if Apple receives information from relevant public authorities or registries that the product has been stolen or if you are unable to deactivate passcode-enabled or other security measures designed to prevent unauthorized access to the Apple Product, and you cannot prove in any way that you are the authorized user of the product (e.g., by presenting proof of purchase). To the extent permitted by local law, Apple may provide hardware identifier information from the Apple Product to such authorities or registries for security and fraud prevention purposes. When I talked to Apple Care, I was told that we cannot help you in damage product, you talk to your seller. Almost 3 months have come to be completed but till now my problem is not solved I request you with folded hands to solve my problem as soon as possible.
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