Interrupted service after renewal

Name of Complainant Addada ramasita
Date of ComplaintOctober 1, 2020
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Addada ramasita:

Hi, 3 months Advance Rental Plan (ARP) for your Airtel Xstream Fiber ID 040101214930_ap will be auto-renewed on 09-SEP-20.
The charges are Rs.2397 + GST.
Please pay via Airtel Thanks App – www.airtel.in/5/apbbnkdslap

Hi 3 months Advance Rental Plan (ARP) for your Airtel Xstream Fiber ID
040101214930_ap is auto-renewed.
Plan rental: Rs. 799 /month
ARP amount: Rs 2397
Start date: 09-SEP-20
End Date: 08-DEC-20

To check your plan details, click www.airtel.in/5/C_MyPlan?n=040101214930_ap as per above message I renewed my account. But service stopped. This is second time I got disturbances. Actually we are all Airtel subscribers in our family from a long back. Due to poor signals we opted Airtel WiFi and landline additional. That is not our fault. We lost confidence about Airtel services. Our location is heart of the city Kukatpally. There is poor signal and we paid additional amount for service by choosing wireless network but company serving most irresponsible there is no customer considerations. We will going to cancel the subscription and consumer court.

Image Uploaded by Addada ramasita:

Interrupted service after renewal

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