| Name of Complainant | |
| Date of Complaint | December 13, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I have a Broad Band connection in the name of our Company. The Broad band connection stopped working from the26th of Nov and a compliant lodged with Airtel Customer Care 121 on 28/11/2020 vide Complaint No 124881214. They initially told me that the compliant will be resolved in 48 hours. Nothing was done and on following up with customer Care 121 they provided the standard reply that it will be rectified in 24 hours. This was also reflected in the Airtel Track Order app . Nothing was again done and in spite of asking for the Supervisor of Customer Care nothing has been done to date. On Sunday a Supervisor called upand assured methat the job will be completed by 7th pm. Again it was not done and when called back for the same Supervisor we are informed he is not available. On again complaining and upgrading it to the Supervisor we were assured that the service will be restored by the 8th. Today is the 9th and the service is yet to be restored and on trying to contact the two Supervisors that interacted, we are told that they are presently not available. Again a standard answer from customer care on asking for a Supervisor to talk to.
I am a senior citizen and a Director of the Company. During this COVID times I am operating from my office in my residence. Due to no internet connection for the last 12 days I am unable to carry out my duties and manage my business affairs. Further more Airtel Customer Care or their Supervisors are unable to give a firm date when the internet will be restores so we can make alternate arrangements.
Image Uploaded by BINOY JOSEPH:
